Terms of Service
Last updated 30 August 2026
The booking
A Tuxedo Bus visit is a private appointment. By paying the booking fee you hold a date, a time slot, and a van packed to the styles, fabrics, colours, and sizes you selected.
The booking fee
The AED 299 booking fee is deducted from any purchase you make during or after the visit — ready-to-wear, alterations, or tailoring. It is a credit, not a surcharge. If you buy nothing, the fee remains the charge for reserving the van and the slot.
Cancellation and no-show
You may request a full refund of an unused booking fee within 7 days of payment, as long as the visit has not taken place. If we do not visit at your booked slot, we refund the fee in full or offer a new time — your choice. A customer no-show after that window, or a request after a completed visit, does not refund the fee. See the Refund Policy.
Alterations and delivery
We fit and pin during the visit. Alterations and tailoring are done at our Gold & Diamond Park workshop. Standard turnaround is a few working days; we confirm the date before you leave. The finished piece is delivered back to you.
What we bring
Selections you make in booking are a brief, not a guarantee of every SKU. We load the closest range we hold. Sizes are suggested from height and weight and can be changed on the van.
Contact
Tuxedo Bus is operated by Tuxedo Dubai, Gold & Diamond Park, Al Quoz Industrial Area 3, Dubai. WhatsApp +971 52 926 7154. Email [email protected].